About User Rights

User rights refer to the degree to which users of an account can perform certain actions in the account. There are three (3) rights that a user can be assigned. These are:

• The Admin:

The admin of an account supervises the activities and operations of an account. The admin also sets up the account on behalf of their organization or company. The admin has the rights to perform all actions in an account, such as add other users, add devices, set thresholds for devices, create a group and many more. There are no limits to the rights an admin has and actions they can perform in an account.

However, there can be more than one admin in the same account. When a user sets up an account, they are automatically assigned the rights of an admin. To assign the rights of an admin to another user in your account, kindly reach out to us via mail at eniola.athanson@gricd.com

• The Manager:

The manager of an account manages the devices, groups and users of an account. The manager typically has similar rights to the admin of an account such as adding other users, adding and setting up devices, creating groups and others. The limitations come in if the manager is not added to a group as a group user, yet they want to view the devices in that group. This is not possible. If a user, including the manager(s) of the account, is not added to a group then they cannot view the devices in that group.

To further understand how the Groups feature work, kindly click on

• The Staff:

The staff(s) of an account is a passive user of the account. They can only observe and view the information in the account.